Warning: This article contains photos that may be disturbing to some readers.
A Dollarama location in Sidney has been temporarily closed following reports of a rodent infestation that residents say has been ongoing for months.
Photos shared online appear to show mouse droppings on store shelves and products, along with sightings of live mice and, in some cases, deceased baby rodents inside the store during business hours.
Several residents have said the issue dates back to at least February.
On Thursday, pest control vehicles were seen outside the store at 2210 Beacon Avenue. Signage posted at the location indicated the closure was due to “renovation.”
Victoria Buzz obtained correspondence from an Island Health environmental health officer responding to a customer complaint. In the email, the officer noted staff had been directed to thoroughly clean and disinfect affected areas and discard contaminated products.
The officer also stated the store uses a third-party pest control service on a weekly basis but acknowledged that additional measures were required.
According to the email, further steps include sealing structural gaps, removing compromised products and completing a full sanitation of the premises, along with overnight cleaning arranged by head office.
Follow-up inspections are expected.
In a statement to Victoria Buzz, Island Health confirmed it is aware of the situation.
“Island Health is aware of the situation at Dollarama and has reached out to offer support,” the statement reads.
The health authority noted that retail stores such as Dollarama are not subject to the same regulations as food premises, as they primarily sell low-risk prepackaged items.
As a result, no enforcement action has been taken. It is not yet clear when the store will reopen.
Victoria Buzz has reached out to Dollarama for comment but had not received a response as of publication. This story will be updated if more information becomes available.
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