If you experienced some disruptions to your cell service today, you aren’t alone.
Multiple Telus and Bell customers across British Columbia and Alberta reported outages throughout the morning today, with the most amount of reports coming in around 11 a.m. on Thursday.
Mobility customers in Western Canada may be experiencing issues with their wireless services. Our teams are investigating the situation with our partners and working to ensure service is restored as soon as possible. We thank you for your patience.
— Bell Support (@Bell_Support) September 2, 2021
According to some Telus and Bell customers, both texting and calling was affected by the network issue, with some customers even receiving messages that read their service has been “temporarily turned off by our data provider.”
As of 1 p.m., both Bell and Telus Support tweeted that the network error had been resolved and service had been restored in British Columbia and Alberta.
[Update] Service has been restored for our BC and AB mobility customers. We'll continue to monitor to ensure network stability, and we appreciate your patience!
— TELUS Support (@TELUSsupport) September 2, 2021
Service has been restored for customers in Western Canada. In exceptional circumstances, some customers may have to reboot their phone or toggle it to airplane mode and back to restore full functionality. Thank you for your patience.
— Bell Support (@Bell_Support) September 2, 2021
Back in April, Rogers experienced a similar outage that lasted most of the day. When the network did eventually reconnect, the company announced it would be offering its customers credit for the lengthy outage.
