If you bought resale tickets through StubHub for Taylor Swift’s Eras Tour, you might be able to get your money back.
Many fans of Taylor Swift were disappointed when they arrived at the concert only to realize their seat had an obstructed or limited view of the stage.
An investigation by Consumer Protection BC found that StubHub Canada had violated transparency requirements under BC’s Ticket Sales Act. An agreement between the two was signed on February 23rd, 2026.
The investigation found problems with how ticket information was disclosed to consumers. First, the company did not clearly disclose the full cost of tickets, including additional fees, taxes and service charges.
Second, it failed to clearly state the terms and conditions, offering customers tickets that did not match their description.
“People buying tickets in BC have the right to clear, accurate information about what they are purchasing and what it will cost before they buy,” says Louise Hartland, director of public relations for Consumer Protection BC.
“This agreement is about transparency and ensuring consumers can access refunds when the law requires it.”
Concert-goers who attended the Vancouver shows from December 6th to 8th, 2024 and bought tickets in sections 219 to 236, 418 to 437 or 336 may be eligible for a refund if their tickets failed to mention an obstructed or limited view.
StubHub says it will contact those eligible for reimbursement by May 1st.
In addition to refunding attendees, the company must also pay $2,500 to the Consumer Advancement Fund and more than $6,000 in inspection costs to Consumer Protection BC.
If you purchased resale tickets for the Vancouver shows, keep an eye on your email to see if you qualify for a refund.
