(Swartz Bay terminal/Photo by Huang James)

BC Ferries has released the results of the first phase of public consultation in determining a long-term vision for the Swartz Bay ferry terminal.

The company initially launched public consultations in May to learn what sort of improvements customers wanted to see at the terminal.

More than 1,000 people participated in consultations, which included a stakeholder workshop, pop-up booths in the foot passenger and vehicle areas of the terminal, online engagement, and an employee workshop.

Some of the things that travellers said they’d like to see at the terminal are:

  • An improved pick-up/drop-off area
  • Improved waiting areas
  • Better directional signage and cycling facilities
  • More green space areas
  • More food vendor options, with a focus on healthy and local food choices
  • Larger or more play areas for children
  • Additional pet areas
  • Integration of art and interpretive features highlighting Indigenous culture

Of the the 773 respondents who submitted feedback online, the highest age demographic was 55-64 years old. Most respondents used the terminal once or twice a month or a few times per year. The majority of respondents lived in the Greater Victoria area.

swartz bay
A breakdown of the demographics who responded to BC Ferries’ consultation online. (BC Ferries)

A full report on the phase one findings is available online.

BC Ferries is now in the second phase of engagement, which includes another public drop-in session on July 19, more pop-up booths at the terminal on July 20 and 22, a pop-up booth on board a sailing on July 23, and online engagement towards the end of this month.

The company will review feedback from phases one and two before determining the preferred concepts for the new terminal.

Construction of the new terminal is scheduled to begin in 2021.

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