Having trouble with a tenant-landlord relationship? Your troubles could soon be solved!

The Residential Tenancy Branch has launched a new online application to file for dispute resolution. Theoretically, the application will make it easier and faster for B.C. tenants and landlords to resolve tenancy issues.

According to a media release, the application “will guide the applicant through the process to make sure they are providing the right information.”

This will help avoid adjournments and dismissals due to incomplete or incorrect applications.

Direct From Desktop or Mobile

The system allows users to apply for disputes directly from their computer or mobile device. However, people can still access the paper application as well.

Significant improvements:

  • User-friendly, intuitive question-and-answer format
  • Step-by-step instructions and evidence requirements
  • Ability to securely upload evidence
  • Automated email notifications and reminders
  • Works on all devices

Low-income tenants may apply for a fee waiver at the time of application and upload proof of income, which is also a new feature of the online application.

The launch follows the provincial government’s addition of $6.8 million in new funding for the Residential Tenancy Branch to reduce wait times for tenancy disputes and to establish a new compliance unit to take action against landlords and tenants who are repeat or serious offenders.

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